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FAQ
Frequently Asked Question
Welcome to the Kontha Crafts FAQ page! Below, you’ll find answers to common questions about our products, orders, shipping, and more. If your question isn’t listed, feel free to reach out to us—we’re here to help!
Whatis Kontha Crafts?
Kontha Crafts is an online store specializing in unique, handcrafted items made by skilled artisans from across India. Our mission is to preserve and promote traditional craftsmanship while providing high-quality products to our customers.
Are your products handmade?
Yes, all our products are meticulously handcrafted by talented artisans, ensuring each piece is unique and carries its own charm.
How can I place an order?
Simply browse our website, add your favorite items to the cart, and proceed to checkout. You can follow the instructions to complete your purchase.
What payment methods do you accept?
We accept all major payment methods, including credit/debit cards, UPI, wallets, and net banking. Cash on Delivery is not available currently.
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us immediately at Kontha.store@gmail.com or call 7400156987. We’ll do our best to accommodate your request before the order is shipped.
What are your shipping charges?
Free shipping for all the products.
How long does delivery take?
Once dispatched, deliveries are typically completed within 5–8 business days, depending on your location.
How can I track my order?
After your order is dispatched, you’ll receive an email with a tracking number and courier details. Use this information to monitor your shipment.
Do you offer international shipping?
Currently, we ship only within India. Stay tuned—we’re working on expanding to international locations soon!
Are the colours and designs exactly as shown in the pictures?
Since our products are handmade, slight variations in color, texture, and design may occur. These differences highlight the unique nature of handcrafted items.
Do you offer customized or personalized items?
Yes, we accept customization requests for select products. Please contact us at Kontha.store@gmail.com to discuss your requirements.
How do I care for my handcrafted items?
Care instructions are provided with each product. In general, keep items away from excessive moisture, direct sunlight, and harsh chemicals to maintain their longevity.
What is your return policy?
• We accept returns for damaged or defective items only. Please contact us within 7 days of receiving your order with photographs as proof on kontha.store@gmail.com
• Customized or personalized items are non-returnable.
How will I receive my refund?
Refunds will be processed to the original payment method within 7–10 business days after the product has reached us.
How can I get in touch with Kontha Crafts?
You can reach us through:
Email:
Kontha.store@gmail.com
Phone:
7400156987
Social Media: Follow and DM us on
https://www.instagram.com/konthacrafts/
https://www.facebook.com/profile.php?id=61566179979145