Privacy Policy

Privacy Policy
At Kontha Crafts, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website or services. By using our website, you consent to the practices described in this policy.

1. Information We Collect
We may collect the following types of information when you use our website or purchase from us:

1. Personal Information
• Name, email address, phone number, shipping and billing addresses.
2. Payment Information
• Payment details such as cardholder name and payment method (note: sensitive payment information is handled securely by our payment gateway providers and is not stored by us).
• Account Information
• Username, password, and purchase history for registered accounts.
3. Automatically Collected Information
• IP address, browser type, operating system, and browsing behavior on our website.

2. How We Use Your Information
The information we collect is used for the following purposes:

• Order Fulfillment: To process and ship your orders and communicate with you about your purchase.
• Customer Support: To respond to your inquiries and assist.
• Marketing and Promotions: To send you promotional emails and updates (you may opt out at any time).
• Website Improvement: To analyze usage patterns and improve our website’s functionality and user experience.
• Legal Compliance: To comply with legal obligations and resolve disputes.

3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

1. Service Providers
• Payment gateways, shipping partners, and other third-party services required to fulfill your orders and maintain our website.
2. Legal Authorities
• When required by law, or to protect our rights, safety, or property.

4. Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes:

• Secure payment gateways for processing transactions.
• Restricted access to your information on a need-to-know basis.
• Regular monitoring of our systems for vulnerabilities and threats.

However, please note that no online platform can guarantee 100% security. We encourage you to protect your account information and notify us immediately of any unauthorized access.

5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. These may:

• Store your preferences and shopping cart details.
• Track your activity to provide personalized recommendations.
• Help us understand website performance through analytics.

You can control cookies through your browser settings. However, disabling cookies may limit certain functionalities of the website.

6. Your Rights
You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can update or correct your personal information.
• Deletion: You can request that we delete your personal information, subject to legal and operational obligations.
• Opt-Out: You can unsubscribe from marketing communications at any time using the "Unsubscribe" link in emails or by contacting us.

7. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices of other websites. We encourage you to review their policies before sharing any information.

8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with the "Effective Date."

9. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: Kontha.store@gmail.com
• Phone: 7400156987

Thank you for trusting Kontha Crafts with your information. We’re committed to safeguarding your privacy and providing you with a secure shopping experience.