Shipping & Delivery Policy

Shipping & Delivery Policy

Introduction
At Kontha, we are dedicated to delivering your orders promptly and securely, no matter where you are in the country. This policy provides key details about our domestic shipping options, timelines, costs, and processes. Our aim is to ensure your handcrafted treasures arrive safely at your doorstep while providing a seamless and transparent shipping experience.
This guide outlines every step of our shipping process—from placing an order to receiving it.

1. Order Confirmation

• Email Notification: After placing your order, you will receive a confirmation email with important details, including your order number, billing information, and shipping address. This email serves as proof of purchase.
• Dispatch Notification: Once your order is processed and shipped, you will receive another email with your tracking number and the courier service details.

Note: All orders will be delivered to the address provided during checkout. Delivery confirmation will be sent to the email ID specified during registration.

2. Domestic Shipping (Within India)

• Free Shipping for all the products within India

3. Delivery Timeline

• Fast Processing:
• Orders are processed within 24–48 hours of payment confirmation.
• This includes verifying stock, packaging, and preparing the shipment. Orders placed on weekends or public holidays will be processed on the next business day.
• Estimated Delivery:
• Once dispatched, delivery is typically completed within 3–7 business days.
• You will receive a confirmation email with tracking details as soon as your order is shipped.
• We work with reliable courier partners to ensure timely deliveries.
• Peak Periods: During holidays, sales, or peak shopping seasons, delivery times may be slightly extended due to higher order volumes. We appreciate your patience during these periods.
• Preferred Carriers: We partner with a shipping aggregator for deliveries across India, ensuring extensive coverage and access to a wide network of delivery partners and pin codes.

4. Transparent Pricing

• No Hidden Costs: The price displayed on our website is the final price you pay. 
• All-Inclusive Pricing: There are no additional taxes or hidden fees. We prioritize transparency and trust with our customers.

5. Need Assistance?
While Kontha Crafts is not liable for delays caused by courier services or postal authorities, we’re here to help if you face any issues.

• Contact Us:
• Email: Kontha.store@gmail.com
• Phone: 7400156987
• Alternatively, reply to your order confirmation email, and we’ll get back to you promptly.